Refund & Cancellation Policy

This policy explains how deposits, cancellations, postponements and refunds work for services provided by Skyline Drones (“Skyline,” “we,” “us,” or “our”). It forms part of our Terms & Conditions. Where a signed quotation or service agreement says something different, that document applies.

1. Quotations and deposits

• Quotations are free and non-binding until accepted in writing. They are valid for the period stated on the quotation, typically 30 days.
• Some engagements require a mobilization deposit before scheduling. The amount and due date are stated on the quotation.
• Prices are in Philippine pesos and exclusive of applicable taxes unless the quotation says otherwise.

2. Cancellation by the client

• More than 5 working days before the scheduled start: any deposit is refunded in full, less third-party costs we have already incurred on your behalf and cannot recover (for example permit fees or booked access equipment), which we will itemize.
• 5 working days or less before the scheduled start: we may retain up to the mobilization deposit to cover crew, equipment and permit commitments already made.
• After work has started: you pay for the work completed to the date of cancellation and any non-cancellable commitments, as set out in the Terms.

3. Postponement for weather or safety

Drone operations depend on wind, rain, visibility and airspace conditions. If we postpone for weather, a PAGASA storm signal, an airspace restriction or any other safety reason, the engagement is rescheduled to the next suitable date at no extra cost. No cancellation charge applies to a weather or safety postponement.

4. Cancellation by Skyline Drones

If we cancel an engagement for reasons within our control and cannot offer an acceptable new date, we refund every amount you have paid for work not performed, including the deposit, within 15 working days.

5. Work that falls short

If you believe delivered work does not match the agreed scope, tell us within 7 days of the handover report. We will inspect, and where the shortfall is ours we will re-perform the affected work or agree a proportionate credit or refund. This does not limit any right you have under Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394) where it applies.

6. Contact

To cancel, postpone or request a refund, email contact@skylinedronesph.com with your quotation number, or message +63 952 398 1373. We reply within one business day.